Nabajee FAQ —
All your questions
Answered Here

No. Under nabajee's terms, each person may only operate one account. Attempting to create multiple accounts using the same mobile number, email, or device may result in all associated accounts being closed and any funds held being forfeited.

Yes, you can update your email or mobile number after registration through your account settings. However, identity verification is required — an OTP will be sent to your existing number or email. For security reasons, the change takes effect 24 hours after it is made.

KYC (Know Your Customer) verification is required to ensure security, prevent money laundering, and confirm account ownership. Completing KYC is necessary to increase withdrawal limits and access full platform benefits. Typically, all you need to do is upload a photo of your NID or passport.

Withdrawals via bKash and Nagad are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Your first withdrawal may require KYC verification, which can add some extra time.

Wait 15 minutes first. If the funds still haven't arrived, contact the support team via live chat with your transaction ID or a screenshot. With the right details, most issues are resolved within 30 minutes. Funds sent to the wrong mobile number are very difficult to recover, so always double-check before sending.

Standard registered members can withdraw up to BDT 50,000 per day. Accounts with completed KYC verification have a significantly higher limit. VIP members enjoy separate, elevated limits. Contact support for more details.

A wagering requirement is the condition that determines how many times you must wager your bonus funds before you can withdraw them. For example, a 20x wagering requirement on a BDT 1,000 bonus means you need to place a total of BDT 20,000 in bets. Terms vary for each bonus, so read the conditions carefully before claiming an offer.

When someone registers on nabajee and makes their first deposit using your referral link or code, you'll receive a referral bonus. The bonus amount is a set percentage of the referred friend's first deposit. You can find your referral code in your account dashboard.

RTP is the long-term return rate of a game. For example, a 96% RTP means that for every BDT 100 wagered, an average of BDT 96 is returned to players. It is a theoretical value calculated from the average of millions of spins. At nabajee, most games have an RTP ranging from 94% to 98%.

If your connection drops during a live game or slots session, your progress is saved on the game server. When you reconnect, you can pick up right where you left off. If any bets appear to be missing, contact the support team — they'll verify the logs and resolve the issue.

Go to the "Security" section in your account settings and enable Two-Factor Authentication. Both Google Authenticator and SMS OTP are supported. With 2FA enabled, you'll need an additional code each time you log in, keeping your account significantly more secure.

Check your "Login History" in account settings. If you notice a login from an unfamiliar device or location, change your password immediately and notify the support team. They will help cancel any suspicious sessions and secure your account.

Yes. nabajee uses SSL encryption to keep all your data secure. Your personal information is never sold or shared with third parties. To learn more, visit our Privacy Policy Read it.

You can pause your account for a set period (1 day, 1 week, or 1 month) at any time from your account settings. During this time, you won't be able to log in or place bets. If you wish to permanently close your account, please contact support.

For any complaint or dispute, start by reaching out via live chat and explaining the issue in detail. Include supporting evidence such as screenshots or transaction IDs. Most investigations are completed within 24 hours. Complex cases may take up to 72 hours.

Yes, nabajee's support team can assist you fully in Bengali. Our team is trained to serve Bangladeshi users in their native language, delivering fast and straightforward solutions.